Gambling should always be entertainment, never a way to make money or escape from problems. NeonBetX is committed to helping players stay in control of their play.
1. Golden rules
- Only wager money you can afford to lose. Never play with funds needed for rent, food, bills or debts.
- Set a budget and a time limit before you start playing — and stick to them.
- Never chase losses. The next bet is independent of the last one.
- Take regular breaks. Avoid playing when tired, under stress, or under the influence of alcohol or drugs.
- Gambling is not a substitute for work, savings or investment.
2. Warning signs
You may have a gambling problem if you:
- Spend more time or money gambling than you intended.
- Lie to family or friends about how much you gamble.
- Borrow money or sell possessions to keep playing.
- Feel anxious, irritable or depressed when you are not gambling.
- Chase losses by increasing your bets.
- Neglect work, study, family or personal hygiene because of play.
3. Player-protection tools
From your account Settings page you can:
- Deposit limits — daily, weekly or monthly cap on how much you can deposit.
- Loss limits — cap on net loss per period; once reached, no further bets can be placed.
- Session limits — automatic reminder after a configurable duration of continuous play.
- Cool-off — pause your account for 24 hours, 7 days or 30 days. Reactivation is not possible during this period.
- Self-exclusion — close your account for 6 months, 1 year, 5 years or permanently. Self-exclusion is irreversible during the chosen period.
To activate any of these, go to Settings → Responsible Gaming, or email support@neonbetx.com with proof of identity.
4. Protecting minors
Players must be 18+ (or the legal age in their jurisdiction). If a minor has access to your device, we strongly recommend parental-control software such as:
5. Where to get help
If gambling is no longer fun, please reach out to one of these confidential, free services:
- BeGambleAware — UK, 24/7 chat and phone.
- Gamblers Anonymous — worldwide meetings.
- Gambling Therapy — multilingual online support.
- Joueurs Info Service — France, 09 74 75 13 13.
- NCPG — United States, 1-800-GAMBLER.
6. Our commitment
We train our support team to recognise risk, we monitor for unusual play patterns, and we will proactively suggest cool-off or self-exclusion if we believe you may be at risk. We will never push a player to deposit more than they can afford, and we honour every self-exclusion request without question or delay.